·         Contact potential or existing customers to inform them about GCS service using scripts.

·         Answer questions about services or the company.

·         Ask questions to understand customer requirements and close sales.

·         Direct prospects to the sales directors when needed.

·         Enter and update customer information in the database.

·         Take and process information in an accurate manner.

·         Handle grievances to preserve the company’s reputation.

·         Go the “extra mile” to meet sales quota and facilitate future sales.

·         Keep records of calls and sales and note useful information.

·         Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.

·         Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.

·         Advise prospective and current customers by answering questions and addressing concerns about relevant services.

·         Update the database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.

·         Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.

·         Follow organization standards to maintain quality service and guarantee customers receive exceptional service.

·         Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.

·         Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs.