• Allure SEO is an American-based digital marketing company. Since its inception in 2013, we have been providing our services to a huge number of clients both within and outside the USA.
• Allure SEO is a highly-driven company with a dynamic work environment.
• We keep our employees motivated and assist them to be extremely professional to ensure complete customer satisfaction.
• This position entails interacting with customers by answering calls, providing complete information, taking orders, responding to queries, addressing and managing complaints.
• The call center agent would be a liaison between our customers and us.
• Their primary job is to ensure customer satisfaction by assisting customers from placing an order to completing it.

Job Responsibilities

• Answer calls from customers
• Give customers complete information about services
• Take and process orders from customers
• Assist customers in placing and completing orders
• Respond to customer queries
• Research required information
• Direct orders from customers to concerned resources
• Document orders and maintain log files
• Make necessary reports
• Identify and resolve customer complaints
• Inform supervisors in case of an issue
• Make necessary follow up calls to customers
• Any other relevant tasks assigned

Job Requirements:

• Excellent English speaking and writing skills
• Ability to talk clearly and confidently
• Having patience and strong active listening skills
• Computer savvy
• In-depth knowledge of using Google maps
• Good knowledge of using browsers and web-surfing
• Skilled at researching
• Great time management skills
• Prior experience with customer services (will be given preference)
• Exceptional interpersonal skills
• Adept at identifying and solving customer complaints.