We are looking for IT Support Analysts – Level I, with exceptional problem solving and communication skills, verbal and written. The individual would be responsible to provide technical support via telephone, Tickets, email, and screen share sessions. This involves answering questions on the function and usage of MS products and healthcare applications, troubleshooting, and resolving issues with the software, and deploying necessary configuration changes/patches.

Key Responsibilities

• Manage caller’s issues through effective troubleshooting, listening, problem-solving, positive action, information gathering, and case escalation in a timely manner when appropriate.


• Investigate, research, replicate, test, and resolve customer issues.


• Keeping clients informed of the status of cases, providing next steps and anticipated resolution times.


• Prioritize, balance, multitask competing issues based on impact to end-user, customer urgency, length of an outstanding issue.


• Promote and maintain high quality, professional, service-oriented company image with clients and internal staff.


• Contribute to the team and customer's knowledge base.

Key Skills;

• Bachelor's Degree, preferably in Computer Science.


• 3 to 5 years of experience in a similar role preferred.


• Excellent Communication Skills in English.


• Ready to learn.


• Ability to work independently and as a team member.


• Ability to work in a fast-paced environment.


• Issue ownership.


• Willing to go the extra mile with a strong work ethic; self-directed.


• Service Minded. You deliver customer support like you expect to receive it, with excellence.


• Ability to work as per the US working hours/247 environment