Job brief

We are looking for a Guest Relations Officer to provide high-quality service to our restaurant customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities:

•         Review arrival lists to welcome guests
•         Attend to special guests (e.g. VIPs) and answer their inquiries
•         Help prepare welcome folders with collateral (e.g menus, area descriptions)
•         Provide information about amenities, area and venues and promote services
•         Anticipate guest needs and build rapport with customers
•         Address customer complaints and escalate to Guest Relations Manager when needed
•         Ensure compliance with health and quality standards

Requirements:

•         Proven experience as a Guest Relations Officer
•         Familiarity with restaurant industry standards
•         Proficiency in English; knowledge of additional languages is a plus
•         Computer literacy
•         A customer-oriented and professional attitude
•         An outgoing personality
•         Outstanding communication abilities
•         Excellent organizational and time-management skills