• Your role as Taxi Controller (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings.
•  You will also be handling the following task in particular:Airport and Local Bookings 
•  Payment over the Phone. 
•  Escalating the complaint to the relevant Department. Handling Driver Queries/ Grievances.
• This role required excellent speaking and listening skills.  
• What You’ll Do as an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English. 

You will be doing the following task primarily:

• Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement. 
• Offer customers with timely Quotations.
•  Amending and Cancelling Active Bookings. 
•  Keep a track of flight inputs.
•  Liaison with UK Office i-e Supervisor and Shift In charge. 
•  Meeting High Level of Customer Service at all times. 
•  Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.
• The focus should always be on quality,Pickup and Drop-off should always be accurate to maintain High-Quality standards.
• Candidates with the working knowledge of Cordic are preferred but fresh applicats can also apply.