Overview

We are looking for an incredible resource who can do wonders in the world of CS with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. The Customer Support Associate within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities

• Prompt chat & email response to customers,
• Provide real-time support
• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

What We Seek in You:

• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner.
• Time Management

Shift Time

Morning (10-positions)

Afternoon (10-positions)

Night (10-positions)

Job Requirements:

• Intermediate/Bachelors or above
• Good Written and verbal communication