Chat / Email Support Associate  
Digital Billing Services Pvt Ltd   More jobs from this company

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Job Title:   Chat / Email Support Associate
Category:   Client Services
Total Positions:   10
Job Location:   Lahore
Gender:   Male
Age:   20 to 45 years
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Salary Range:   PKR 40,000 to 70,000 per Month
Apply By:   Jun 15, 2022
Job Description:


We are looking for an incredible resource who can do wonders in the world of CS with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. The Customer Support Associate within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities

  • Prompt chat & email response to customers,
  • Provide real-time support
  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
  • Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

What We Seek in You:

  • Collaborative mindset
  • Customer service focus
  • Hands-on-problem solving ability
  • The ability to communicate technical information in a simple manner.
  • Time Management

Shift Time

Morning (10-positions)

Afternoon (10-positions)

Night (10-positions)

Job Requirements:

  • Intermediate/Bachelors or above
  • Good Written and verbal communication

Company Information
Company Name:  Digital Billing Services Pvt Ltd
Company Description:
Journey to a beautiful smile without train-track braces !Our mission is to deliver high quality, affordable,
clear orthodontic aligner solutions to the global market.

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