• Greet the guest with a genuine smile and ask how to assist them ·
• Provides personalized service to a guest ·
• Create a conversation with the guest to know their needs and how to assist them ·
• Handle calls efficiently ·Assist guest with their complain and forward to manager ·
• Inform the guest about the facilities they have in the room, timing of the Health club and F&B outlets ·
• Answers any queries of the guest thru e-mail ·Handle’s guest complaints. ·
• Communicate with the Sales department whenever there is a group that needs special requirements.
• Previous experience in concerned field is preferred.

Requirement:

• Minimum Intermediate or equivalent.
• Can speak and write well in English. Able to work in all shifts as per requirement.
• Should be neat and clean shaved or neat beard. Neat and tidy well groomed dress dress.
• Can able to reply emails and answer calls with the proper greetings standard.